Shipping policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with your tracking information.

Please note:

Processing time includes order verification, quality checks, and packaging.
During high-demand periods, processing may take slightly longer.

2. Shipping Time

Because we work with trusted international suppliers, shipping times vary depending on your location.

Estimated Delivery Time:

Domestic orders: 7–14 business days
International orders: 10–21 business days

Delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Your delivery location
Order size and weight

Occasionally, we offer free shipping promotions, which will be clearly stated on our website.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.

Tracking updates may take 24–72 hours to appear after shipment.

You can track your order using the tracking link provided or by contacting our support team.

5. Customs, Duties & Taxes

Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs authorities in your country.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact us at [your support email].

We will:

Investigate the issue
Assist with tracking updates
Offer a replacement or refund where applicable, in line with our Refund Policy

7. Incorrect Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately after placing your order.

8. Contact Us

If you have any questions about shipping, feel free to reach out to us:

📧 Email: [your support email]
⏱ Response time: Within 24–48 hours (business